What is a Contact Centre? A contact center is a centralized office, facility, or system that is used to handle a large volume of incoming and outgoing customer communication and inquiries. Contact centers can be inbound, outbound, or a combination of both, and they often use various technologies to manage customer interactions, including phone systems,

The Pomodoro Technique is a time management method developed by Francesco Cirillo in the late 1980s. The technique uses a timer to break down work into intervals, traditionally 25 minutes in length, separated by short breaks. These intervals are known as “Pomodoros.”   Here’s an overview of how the technique works: Decide on the task

What is HR Outsourcing? Human resources (HR) outsourcing is a business practice in which a company contracts with an external provider to perform HR-related functions and tasks. The external provider, also known as an HR outsourcing vendor or HR service provider, can handle a wide range of HR activities, such as payroll, benefits administration, employee