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Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 3 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, follow the following process :

  1. Send a request for return email to askus@asksusng.com
  2. An address would be sent to you for return purpose or we would come to pick it up
  3. place the item securely in its original packaging and copy of receipt of purchase, and mail your return to the address provided by us or to any agent coming to pick it up

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 15 working days from the receipt of your item to process your return.

EXCEPTIONS

  • For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
  • We are not responsible for any product or services bought on our site as a result of adverts placed therein, we advice that you be very sure before you purchase.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:  askus@asksusng.com