Head Customer Service Officer
An Health Care Oganisation in Fagge, Kano is in need of a Head Customer Service Officer, see details below.
***Remember that, Deadline for application when not stated should be 2-3weeks from date of publication***
See responsibilities below
•Improve customer service experience, create engaged customers, and facilitate organic growth.
•Take ownership of customers issues and follow problems through to resolution.
•Set a clear mission and deploy strategies focused on that mission.
•Develop service procedures, policies, and standards.
•Keep accurate records and document customer service actions and discussions.
•Analyze statistics and compile accurate reports.
•Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
•Keep ahead of industry’s developments and apply best practices to areas of improvement.
•Control resources and utilise assets to achieve qualitative and quantitative targets.
•Adhere to and manage the approved budget.
•Maintain an orderly workflow according to priorities.
•BSC or HND in Business Administration or related field
•At least 2 years working experience as customer service support officer.
•Knowledge of clerical and administrative procedures.
Good customer relationship skills.
•Excellent communication and interpersonal skills.
Kindly forward CV to Recruitment@phillipsoutsourcing.net using Head Customer service as Subject of mail
- Professional demeanor;
- Personal accountability and strong work ethic;
- Professional, able to interact with vendors/clients;
- Positive, “can do” attitude.