What is a Contact Centre? A contact center is a centralized office, facility, or system that is used to handle a large volume of incoming and outgoing customer communication and inquiries. Contact centers can be inbound, outbound, or a combination of both, and they often use various technologies to manage customer interactions, including phone systems,

The Pomodoro Technique is a time management method developed by Francesco Cirillo in the late 1980s. The technique uses a timer to break down work into intervals, traditionally 25 minutes in length, separated by short breaks. These intervals are known as “Pomodoros.”   Here’s an overview of how the technique works: Decide on the task

What is HR Outsourcing? Human resources (HR) outsourcing is a business practice in which a company contracts with an external provider to perform HR-related functions and tasks. The external provider, also known as an HR outsourcing vendor or HR service provider, can handle a wide range of HR activities, such as payroll, benefits administration, employee

What is Customer Experience? Customer experience refers to the overall impression that a customer has of a company or brand, based on their interactions with the company or brand throughout the customer journey. There are many techniques that businesses can use to improve the customer experience. Here, we are going to look into 5 techniques